Asset Management Tenant Services
Enhancing value through innovative tenant amenities and service programs
The tenant services division was established to focus on income and value enhancement through tenant satisfaction and retention. The division creates highly innovative tenant amenities and service programs. Examples include the addition of executive conference and fitness facilities for the exclusive complimentary use of tenants within the American Ventures' portfolio. The American Ventures' tenant services division has also developed a state of the art interactive program that provides discounts and benefits from numerous local, regional, and national vendors.
Key benefit categories include business, consumer, and travel services communicated though multiple channels including direct response, interactive kiosks, and a dedicated web-presence.
Tenant satisfaction is constantly re-evaluated with new programs and services added continuously. This tenant-centric, proactive approach serves as another key element in attracting and retaining the best quality tenants while maximizing rental income potential.